This is a fully remote position. Flexible shifts available. Candidates must reside in one of the following states AZ, CO, FL, GA, IL, KY, MA, MI, NY, NC, OH, OK, PA, TX, UT, WA or WI. Schedule 8am 5pm (EST) Monday Friday Pay $18/hr. Retention Specialist essential functions Delivers a consistent level of service on every call while upholding PCNA's expectations as it relat